Last updated: 13 July 2026
If you take out your first paid Subs Manager plan and decide within 14 days that it isn't for you, we will refund your first month's fee in full - no questions asked. This applies once per customer, to your first paid month.
Email support@subs-manager.com or message @SubsManagerSupport on Telegram from the account you signed up with, within 14 days of your first paid charge. Refunds are issued to the original payment method, usually within 5-10 business days.
Subs Manager bills monthly and you can cancel at any time - cancelling stops future charges immediately, and you keep access for the period you've already paid for. We don't offer pro-rata refunds for partial months outside the 14-day guarantee, but if something went wrong on our side (for example a material outage), contact us and we'll make it right.
Payments from your subscribers go through your own Stripe account, so refunds to your subscribers are issued by you, directly in Stripe. We can point you to the right place in your Stripe dashboard if you're unsure - just ask.